Sonaki Australia is committed to protecting the personal information entrusted to it. Sonaki Australia a strong commitment to maintaining the security and integrity of personal information within our care. We endorse the Australian Privacy Principles contained in the Privacy Act 1988 and support the role that the Australian Privacy Commissioner within the Australian Human Rights Commission plays.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. We have addressed how we manage the personal information of customers, employees and suppliers separately below.
You have a right to request access to your personal information held by us and to request its correction. If you wish do to do so please use the contact details below.
If you wish to make a formal complaint, please make provide your complaint in writing to our one of the addresses below. We will consider your complaint promptly and contact you to seek to resolve the matter.
If we have not responded to you within a reasonable time, you are entitled under the Privacy Act to make a complaint to the Australian Privacy Commissioner within the Australian Human Rights Commission.
Queries, complaints, requests for access to or correction of personal information can be sent through our contact page.
Or by mail or phone to
13 Dampier Ave, FINDON SA 5023
Phone: 0426 177 078
Sonaki Australia respects the rights of individuals to determine to whom they give their personal information and how their information is used. Our customer’s privacy is very important to us and we will value the trust you place in us in giving us your personal information. We take this responsibility seriously and we are committed to safeguarding your information and using it for the purposes for which you have entrusted it to us.
We collect a range of information from our customers that is directly related to the products and services you choose. Where we wish to use the information for other purposes we will seek your agreement beforehand. The kind of personal information we collect can include: name, contact details, location, demographic information like gender, age, relationship status and so on, products you are interested in, where you shop, what you buy, who you shop for, where else you like to shop, what loyalty programs you belong to.
As much as possible we collect information directly from our customers. We do this in a number of ways, including when you:
We also collect solicited personal information indirectly, through publicly available sources, or through social media sites, like Facebook, Twitter, Google and others, who disclose to their users that the users’ personal information is provided to businesses. We may also collect or have access to personal information through our related companies.
We do this where:
We usually only retain unsolicited information about our customers when dealing with a customer enquiry or complaint or where we conduct an investigation.
We use personal information to better understand our customers’ interests and needs, to complete purchase transactions and orders and to offer an ever improving quality range of amazing products.
We use personal information in the following ways:
We do not disclose personal information to third parties unless we are permitted to do so by law or you have given us your consent to do so. Third parties we may disclose personal information to include:
Some of our service providers provide services to us entirely or partly from overseas locations and we may in order to receive those services occasionally transfer personal information overseas, predominantly to the United State Asia Pacific Region, including where:
We take active steps to protect the personal information we hold against loss, unauthorised access or use, modification or disclosure, and against other misuse. This includes any information that we disclose overseas.
Where data is held overseas, we require third parties to store such data in restricted access premises and provide appropriate protection against unauthorised disclosure. As a minimum security requirement, password au1thentication is required to access those databases in all cases. We also use fire walls, SSL technology and encryption for transmission of data where appropriate.
When the personal information that we collect is no longer required, we destroy, delete or de-identify it in a secure manner.
Ordering products from Sonaki Australia (i.e. our website and apps) is designed to be as simple as possible, while still providing security and privacy for all your details. You can pay for goods using a credit card or Paypal and we only store credit card information where absolutely necessary to process your payment securely. Credit card data is held in encrypted form and complies to the highest security standards prescribed for data of this kind.
When you interact with us on the internet, our system may automatically send you a ‘cookie’. A cookie is a small amount of information sent from a web server to your computer, electronic tablet or smart phone that enables your device to be recognised. It is used to handle your internet sessions on that device and contains a unique identifier.
Other information stored by the cookie includes website traffic data. This data is not used to identify individual details. We only collate the data into anonymous results in order to evaluate and improve our internet and shopping service for our customers.
If you elect to register an account with Sonaki Australia, and use this account to make purchases from the Sonaki.com.au website, some of your personal information (being your email address and/ or contact phone number) will be provided to delivery carrier. This information may be used by the carrier to send you updates on the status of your deliveries.
You can access the personal information that we hold about you and you can ask us to correct the personal information we hold about you.
If you are listed on one or more of our Direct Marketing email lists you can opt out at any time. You can unsubscribe by using the ‘unsubscribe’ options contained in our emails.
If you are signed into your Google account when you use Sonaki Australia , then Google may also combine data from your Google account with data about your use, in order to help identify you to be shown relevant advertising online, across your devices. This is done using a Google service called Remarketing with Google Analytics, which links Google Analytics cookies with Google advertising cookies (set by Google). Google Analytics is a tool that helps website owners measure how users interact with website content. For more information and to opt out:
Sonaki australia collects information from its suppliers in relation to sourcing and purchase of its products and provision of services to its customers. This information is collected for business related purposes but does contain some limited personal information related to the name and contact details of the people that it deals with at its suppliers and service providers. The information will usually be collected directly from the supplier but may also be provided by third party sourcing agencies or business contacts.
The information is used for activities such as